Archives     Advertise     Editorial Calendar     Subscribe     Contact Us    

Tips & Traps: Expert Insights from NMGMA Leadership


NMN: What is a common operational trap practices should avoid?

Holland: Process over people is a common hurdle we forget about. Focusing on process and forgetting relationships will doom even the best idea. Remembering people over process helps achieve broader buy-in when it comes to implementing new strategies and initiatives. Never forget to plan for your people, especially the most strategic or challenging ones. Know who are staff leaders - and that's not necessarily the people with the highest titles - and engage those people in the planning and implementation process.

Watkins: With the shifting healthcare environment, practices should analyze and assess efficiencies on a regular basis. This analysis and assessment should include the entire practice, from the point of initial contact by a patient to the final payment. Measure the practice's performance to benchmarking data and by trending performance over time for comparison. Eliminating inefficiencies, whether through implementation of new technology or other modifications, should result in improved productivity, as well as increased patient experience. Productivity, efficiency and patient experience are the keys to a financially stable practice.

NMN: What's the best tip to share with a new practice manager?

Watkins: Communication and culture are essential to an effective team and productive work environment. Be available to physicians and staff. It is as important to listen as it is to share information. Set the example for others by your interactions, inquiries and listening.

Holland: Never stop learning. Healthcare is constantly changing and evolving, and operations professionals have to be able to change along with the industry, whether that's understanding new regulations or rethinking patient engagement strategies. We expect our providers to practice evidence-based medicine, and we should expect our administrators to practice evidence-based management. The only way to do this is to continue learning.

The best way to stay on top of the changing landscape and to adopt best practices is to get involved with a professional organization. Nashville is really lucky to have strong organizations supporting providers and industry professionals. For practice managers, NMGMA is an unbeatable resource for education, career development, networking and gaining insight into addressing common issues. I hope practice managers from across the area will join us for a meeting to learn what NMGMA is all about. We typically meet the second Tuesday of the month. Those interested in learning more, can visit us at or reach out to me directly at 615.772.3063 or to attend an upcoming meeting as a guest.




Related Articles:

Recent Articles

Benefits of Fetal Surgery for Spina Bifida Continue Through School Age

Read More

Vanderbilt-led Team Discovers New Genetic Disease and Defines Underlying Mechanism

Zebrafish, pediatric patients and DNA biobank-linked electronic health records inform research study

Read More

AMA Issues Checklist for the Transition to E/M Office Visit Changes

The American Medical Association (AMA) is helping physician practices integrate fundamental changes to the coding and documentation of evaluation and management (E/M) office visit services that account for nearly $23 billion in Medicare spending.

Read More

AHA's Maryjane Wurth To Retire In 2020; Michelle Hood To Join The Association

Maryjane Wurth, the American Hospital Association's (AHA) executive vice president and chief operating officer (COO), will retire next year after a long and distinguished career in the hospital association field.

Read More

Tennessee Sees Fewer Infant Deaths In 2018

Infant Mortality Data Dashboard Now Available

Read More

Amedisys Expanding Commitment to End-of-Life Care for Veterans

Third Largest Hospice Provider Cared for 5,540 Dying Veterans Last Year

Read More

AMA Applauds Relief from Documentation Burden in New Medicare Rule

Many physicians will have reduced documentation beginning in 2021

Read More

Oncology Innovation in Nashville

From personalized medicine to innovation in GI care, Middle Tennessee oncology leaders share promising news.

Read More

Critical Insights into Nashville Health

For the first time in nearly two decades, Nashville has a countywide assessment providing insights into the health and well-being of the community.

Read More

Physician Spotlight: Leading with Compassion

Hospice care is so much more than simply pain management. Compassus CMO Dr. Kurt Merkelz focuses on helping patients live fully until the end.

Read More

Email Print



Jimmie Holland, Laura Watkins, Medical Practice, Nashville Medical Group Management Association, NMGMA, Practice Management, Professional Development
Powered by Bondware
News Publishing Software

The browser you are using is outdated!

You may not be getting all you can out of your browsing experience
and may be open to security risks!

Consider upgrading to the latest version of your browser or choose on below: